What you don't know

A college student called and wanted to know why her NA/FS case was closed. I verified the information, and low and behold there was a request for information. She "blew it off", because she was not earning any income and they were asking for income. Actually the request was very specific, student income, (loans, grants, expenses tutition, books, parking, etc.)

Well first of all she said, I don't have income. I explained that unless she was paying for college her self she had income. She applied for federal programs which required verification. Then she change the story but the expenses and income are the same. Then she further changed the story to be: I don't have to report the income. I replied you are right. However your case is now closed. She made a choice not to provide the information. Now her options are very limited. Provide the information to the local office by Monday, or she will have to reapply.

I tried to tell her that if she provides the information in the month of closure the local office may reopen the case. Well that was not good enough because she is a busy college student. The case will close on 08.31.09 she made her choice now she will be screaming in 09.09 when she has no medicaid or NA.

I even transferred her to the local office for her to speak to a supervisor. He hung up.