Today a women called yelling and screaming. It seems that she received an ultra important message from our agency. Actually it was a letter reminding her that she needed to renew her application for Medicaid. She had an excuse for every suggestion that I made. I offered to mail an application to her. She said that she could not walk to the mail box. When I asked how do you get your mail she said I walk to the mail box. Well...
She then said I can't get the application in on time. Well lets see she received a letter reminding her to reapply six weeks ago. She did not want to read official mail. Well...
She lives in a apartment complex which has a fax machine a computer. She can't touch any thing that any body else has. Well...
She stated that she could not report changes because she did not have a phone number. But she was using a phone. Well... Three unreported changes...
Well I have a special option for her Office of Special Investigations.
When I told her that her option was to apply or not apply. Apply timely or wait up to 45 days for a decision. She even got ruder and meaner. I bet that she has been allowed to cause terror in case worker. But she called the wrong agent.
I just bet she gets that application on time. Or Will she?
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