That Special Call

Today I had a wild call. It seems like a client was greatly exercise because we were starving her family. Will actually she had not received NA/FS since April because of her income.

We verified the income on 08.11.09 through the worknumber.com. Oh No! Holy Cow Batman, her income was all wrong. She claimed that it had been reported incorrectly by her employer.

I asked her one question. If you have not been receiving FS/NA why did you wait four months to tell us of the problem. All He-- broke lose. I learned that she was a special military person. She was higher than most people and she had a special DD 214. I will decipher the code. She told me she was sick and did not have time to call and that I could not hold her accountable for not calling. Yes and No. She did not report the change so the change is actually for 09.09 because of our State Rule. Her high rank was a Private First Class. When I was drafted I started out as a Private Fist Class I retired as Major promotable. Has the military changed that much? Her special DD 214 was Other than Honorable Conditions for the convenience of the Military, probably a special discharge for that special military person.

Why did she go crazy over one question. In court it normally took 10 or so questions to make a witness angry. I have learned some new techique or I was dealing with a very fragil person. I requested the information necessary to consider the change. It will be up to her to provide the information or not provide the information. I still get off work at 4:00 pm, I will not lose sleep either way.

Why do clients, requesting social services think that that can yell, scream, theaten us, or talk to a supervisor. Unless we make a mistake a supervisor will support us. I am good at my job and did not make a mistake.